Abstract: The Living Lab idea was conceived by William Mitchell at MIT and since 2006 also Europe Union has been joining the living lab experience. In August 2011, the Regional Government of Apulia included Living Labs and Pre-commercial public procurement in their existing Operational Program of European Regional Development Fund. Hereinafter the project called “Puglia Tremor” is presented by focusing the attention on web based dialogue among living labs actors. This project represents one possible answer to the regional call and a proposal to future experience and further development of best practices. An innovative text disambiguation system is presented in order to overcome the well-known gap in human-computer interaction. Thanks to the proposed system the unskilled-user and public operators will be able to communicate using a web 2.0 approach.
Keywords: human-computer interaction, living labs, land distress, hydro-geological monitoring, human sensor